Fire and Security System Monitoring Services


Our pledge to our customers does not end with the completion of an installation. Often, this is just the beginning!

IPMSL provides an ongoing, first-class monitoring service on its fire safety systems, as well as on security products: CCTV, access control and intruder alarms. We operate with EMCS, the UK’s leading independent receiving centre, to give you total peace of mind.

During the design phase, we will work with you to understand your organisation’s capacity to monitor your fire and security solutions. If you don’t have the resources, we can design in a monitoring service, complete with emergency response where required.

Some examples of a monitored fire or security system are:

  • Monitored entryway intercom system – if you don’t have the resources to monitor an access control system, we can set up a monitored system that permits or prevents entry based on pre-agreed credentials and criteria
  • Monitored intruder alarms with police response – with an intruder alarm system that includes an Alarm Transmission System (ATS), an alert will be transmitted to a continuously-manned Alarm Receiving Centre (ARC) which will be able to access information to check on events at your site, from hardware such as cameras or microphones. If the system and site have a police unique reference number (URN), which Amthal can help with during the design phase, the ARC can even directly request an immediate police response where relevant
  • Monitored fire protection system with emergency response – an addressable fire alarm system can pinpoint where a fire has broken out in a building, and if connected to an ARC the incident will be transmitted within seconds, enabling them to instigate an emergency response if appropriate
  • Monitored solutions for lone working – where lone working is necessary, a monitored lone worker system can help keep them safe in the line of duty. When connected to an ARC, features such as two-way audio, alarms, or security footage can monitor the need to escalate to an emergency response

We use the best monitoring applications and software to ensure the most reliable monitoring solutions. This includes SmarTest, which allows 24-hour, real-time access to your monitored estate. We can also use this to remotely on/off test, view event history and issue remote resets amongst other capabilities. We also use TestDesk and FireTestWindow.

You may also be interested in our keyholding and alarm response services.

To see how IPMSL can support with fire safety and security system monitoring services, get in touch on 01675 430005, complete our contact form, or email us.